ePS Radius Ensures
Sustainable Profitable Growth for KDV Label

“With Radius, we can actually see what is going on as it is happening,” McBride explains. “Our customer service representatives have a lot more visibility into what is going on in the shop with specific jobs and items.” Radius has also allowed KDV to extend visibility to its customers with the 24/7 customer portal, which allows them internet access to view information about their orders. “The portal has definitely enhanced our level of customer service and at the same time, has opened up more time internally to focus on other areas,” McBride said.

Radius has also allowed KDV to become a leaner organization. The system has removed the tedious, error-prone duplicated entry of information, which has greatly streamlined
front office operations. “With ePS Radius we enter data once, and this has been crucial to our ability to keep our costs low,” said McBride. “Over the last ten years, we have doubled our business but haven’t come anywhere close to doubling the number of people we need to keep up with that growth.”

The availability of shared information has also allowed the company to become highly flexible when it comes to accommodating customer expectations and rush orders. “It is inevitable to have last minute changes to orders, or to have a customer tell us they need something urgently. Since information is so readily available, we can easily see what we have in inventory and if needed, quickly understand the affects changes will have on other scheduled jobs,” McBride explains. “We can shift jobs around and still know that we are working with an optimized schedule.”

Because of the Business Intelligence (BI) module in ePS Radius, KDV’s management team has been able to take a more proactive approach to decision making. “BI is showing us exactly where we need to improve. It is letting us look ahead to better understand our business and how we can address issues before problems arise.”